Contact Center Rep II(Bilingual)
TD Bank Group
• Creative digital communicator with over five years of experience in web content creation, multimedia storytelling, and digital engagement
• Extensive experience in client service, including four years in an academic library environment and public-facing call centre environment at the Federal Government, TD Bank, and RBC
• Skilled in digital design, content creating, and multimedia editing using Adobe Creative Suite (Photoshop, Premiere, Animate, After Effects), ArcTime, and Canva
• Experienced in developing library service guidelines and promotional materials
• Familiar with web development language (HTML, CSS, JavaScript, PHP), analytics tools like Google Analytics, Trends and web content management tools like WordPress
• Bilingual in English and Mandarin with cross-cultural fluency and exceptional interpersonal communication skills
• Passionate about public service and committed to inclusive, community-centered service
• Website Example: Wind Travel
• Youtube Channel: 厨房有个喵先生 | Cook With Catman | Chill With Cat
Electronic Commerce（Bachelor Degree)
Relevant Coursework: E-commerce, Internet Marketing, Computer Network, Database Principle, Analysis and Design of E-commerce System, Internet Banking and Electronic Payment, etc.
Sep.2004-Jun.2008
Economics & Management (Master Degree)
Relevant Coursework: Digital Media Technology, Advanced Management, Applied Economics, Economic Analysis, Operational Research, Agricultural Project Management, Regional Economics, etc.
Sep.2008-Mar.2011
Web Development (Diploma)
Relevant Coursework: Web Design, Web Graphics & Photoshop, Web Animation, HTML/CSS, JavaScript, PHP, Data Modeling, SQL, Web Security, Effective Written Communication, etc.
Jan.2018-Mar.2019
TD Bank Group
Royal Bank of Canada
Canada Revenue Agency
Self-employed
Life Winnipeg Technique Ltd.
Sightline Innovation Corporation
Division of Logistics Management in Shanghai Ocean University
Shanghai Dian Ji University
Shanghai Technical Institute of Electronics & Information
The Library of Shanghai Ocean University
Web Developer
Graphic & Art Designer
Tutor in E-commerce
Cooking Enthusiast